For an order to be communicated between Order Desk and your Hoplix you have to first make sure the SKUs are matching from Hoplix to Order Desk

If it is the case, there are 2 options within Order Desk to send orders to Hoplix

  • Automatically send them for fulfillment.

  • Manually review each order individually before sending them over to Hoplix for production.

 

To automatically send the orders to Hoplix, which we highly recommend you do, follow these few steps:

  1. Go to your Order Desk Dashboard.

  2. Click on Manage Integrations under Integrations on the left-hand side menu.

  3. Click on Settings under the Hoplix integration.

  4. Tick the option to automatically send imported orders to Hoplix.

To manually review each order, you will have to make sure to Untick the option above. You will then have to look at the orders that you have in your Order Desk account and send them to Hoplix manually once you have checked them.